Policies
Everything you might need to know about ordering from us — how cancellations work, what happens if something is not right, how we handle allergens, and how we look after your information.
Ordering, cancelling and refunds
- Cancellation Policy — our cakes are baked to order, so cancellations must reach us more than 24 hours before your collection or delivery time.
- Refund & Returns Policy — what happens if something is wrong with your order, and when a retail product can come back.
- Shipping, Delivery & Collection — collection at 70 Riccarton Road, local delivery zones and fees, and nationwide shipping for non-perishable products.
Food and allergens
- Allergens & Food Safety — we bake in a shared kitchen. Please read this before ordering if you have an allergy, and talk to us before you order rather than adding a note at checkout.
Gift cards
- Gift Card Terms — how our gift cards work, where they can be used, and how long they last.
The legal bits
- Terms of Service — including when your order becomes a contract with us.
- Privacy Policy — what we collect, why, and your rights under the Privacy Act 2020.
- Contact Information
Your rights
Our policies cover changing your mind. They do not limit your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If something we sold you is faulty, unsafe, not of acceptable quality, or is not what we described, you are entitled to a remedy — please just tell us.
Talk to us first
Most things are sorted out in one email. Reach us at hello@bluemoonbakehouse.co.nz or 022 302 2197, and please quote your order number (#BM____).
Blue Moon Bakehouse is a trading name of Blue Moon Bakehouse Limited, NZBN 9429051840662.
70 Riccarton Road, Riccarton, Christchurch 8011 — inside Little Foragers Market.